Returns & Exchanges
At Industry Beans, we take pride in the quality of our specialty coffee and equipment. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your experience remains exceptional.
Contact Support
Reach out to our customer care team within 14 days of receiving your order to initiate a return request for non-perishable items.
Prepare Your Package
Ensure the items are in their original, unopened packaging. Please note that for food safety reasons, roasted coffee beans cannot be returned unless there is a quality defect.
Ship the Item
Affix the provided return label or send the package to our Melbourne roastery address using a trackable shipping service.
Receive Refund or Credit
Once our team inspects the returned goods, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing